Services

Customer Service

We have a dedicated customer service team across the country, ready to support you via email, fax, or over the phone. When you call The Stevens Company during our regular business hours, you will always be greeted with a live voice on the phone. This is part of our continuing commitment to you, the customer. 

New Clinic Set-up Support

Setting up a new clinic can be a daunting task, and Stevens is here to help. With such an extensive history comes experience in all types of clinic setups, so the Stevens team has the knowledge to support with product recommendations, custom quotes, and onsite support where needed. 

Distribution & Product Sourcing

Stevens is very confident you will find the right products for your needs. Our distribution centres carry a comprehensive inventory at all times. We recognize that, from time to time, we may not stock an item you want. Our team of managers, customer service representatives and purchasing department staff will quickly source and price what you need. This means we can fill orders promptly and ship the products to our customers without delay. Stevens is proud of its centralized and streamlined order processing. We are always available to discuss your requirements AND we are sensitive to your budget. We can also accommodate your special logistics requirements.

Product Support and Repair

As proof of our commitment to service, we have an on-site service and repair department. Our team of professional technicians service the products we represent. We also offer preventive maintenance and extended warranty programs. If you require product training for your employees, we offer training programs of all types and we will coordinate in-service sessions with manufacturers representatives. Wherever possible, we can provide product literature, data sheets and instructional videos.